:root{
  --navy:#1C3A5E; --navy-2:#274d77; --teal:#07ACC2; --teal-d:#058799;
  --pastel:#EFF4FA; --border:#BFCFDF; --ink:#1b2733; --muted:#5b6b7b;
  --bg:#F4F7FB; --white:#fff; --amber:#B9770E; --amber-bg:#FBF1DE;
  --red:#A32D2D; --red-bg:#FBEBEB; --green:#0F6E56; --green-bg:#E1F5EE;
  --radius:10px; --shadow:0 1px 2px rgba(28,58,94,.06),0 4px 16px rgba(28,58,94,.06);
}
*{box-sizing:border-box}
body{margin:0;font-family:Pretendard,system-ui,"맑은 고딕","Malgun Gothic",sans-serif;
  background:var(--bg);color:var(--ink);font-size:14px;line-height:1.55}
a{color:var(--teal-d);text-decoration:none}
h1,h2,h3{margin:0;font-weight:600;letter-spacing:-.01em}
button{font-family:inherit;cursor:pointer;border:0;border-radius:8px;font-size:13px;
  padding:9px 14px;font-weight:600;transition:.12s}
button:active{transform:translateY(1px)}
.btn-primary{background:var(--teal);color:#03323a}
.btn-primary:hover{background:var(--teal-d);color:#fff}
.btn-navy{background:var(--navy);color:#fff}
.btn-navy:hover{background:var(--navy-2)}
.btn-ghost{background:#fff;color:var(--navy);border:1px solid var(--border)}
.btn-ghost:hover{background:var(--pastel)}
input,select{font-family:inherit;font-size:14px;padding:9px 11px;border:1px solid var(--border);
  border-radius:8px;background:#fff;width:100%}
input:focus,select:focus{outline:2px solid rgba(7,172,194,.35);border-color:var(--teal)}
label{display:block;font-size:12px;color:var(--muted);margin:0 0 4px;font-weight:600}
.card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}

/* 상단바 */
.topbar{display:flex;align-items:center;gap:14px;background:var(--navy);color:#fff;
  padding:12px 20px;position:sticky;top:0;z-index:10}
.topbar .brand{font-weight:700;letter-spacing:-.02em}
.topbar .brand b{color:var(--teal)}
.topbar .spacer{flex:1}
.topbar .who{font-size:13px;opacity:.9}
.topbar .role{font-size:11px;background:rgba(255,255,255,.15);padding:2px 8px;border-radius:20px;margin-left:6px}

/* 상태 pill */
.pill{display:inline-block;font-size:11px;font-weight:600;padding:2px 9px;border-radius:20px;white-space:nowrap}
/* 상담 상태 11종 색상 (구글 시트 기준) */
.s-new{background:#EDEFF2;color:#4A5568}            /* 신규 */
.s-assigned{background:#D6E4FF;color:#12468F}       /* 배정 */
.s-absent{background:#FFF2CC;color:#8A6A00}         /* 부재 */
.s-recall{background:#E1D5F0;color:#5B3A8E}         /* 예약 */
.s-recontact{background:#FFE0B2;color:#8A5000}      /* 재통화 */
.s-interested{background:#D9EAD3;color:#3B6B2E}     /* 가망 */
.s-completed{background:#B6D7A8;color:#28601C}      /* 계약 */
.s-rejected{background:#F4CCCC;color:#992B2B}       /* 거절 */
.s-credit_fail{background:#FCE5CD;color:#94551B}    /* 신탈 */
.s-invalid{background:#D0D0D0;color:#4A4A4A}        /* DB오류 */
.s-recalled{background:#F9CB9C;color:#8A4B12}       /* 회수 */
/* 과거 데이터 표시용 */
.s-recycled{background:#EFE8FB;color:#6B3FA0}
.s-first_called,.s-in_progress{background:#E6F1FB;color:#0C447C}
.s-duplicate{background:var(--red-bg);color:var(--red)}

/* 테이블 */
table{width:100%;border-collapse:collapse;font-size:13px}
th{text-align:left;color:var(--muted);font-weight:600;font-size:12px;padding:8px 10px;border-bottom:1px solid var(--border)}
td{padding:9px 10px;border-bottom:1px solid #eef2f6}
tbody tr:hover{background:var(--pastel);cursor:pointer}

/* 대시보드 카드 */
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:12px}
.kpi{padding:14px 16px}
.kpi .v{font-size:26px;font-weight:700;color:var(--navy);letter-spacing:-.02em}
.kpi .l{font-size:12px;color:var(--muted);margin-top:2px}

/* 파이프라인 */
.pipe{display:flex;flex-wrap:wrap;gap:6px;margin:4px 0 2px}
.pipe .step{font-size:11px;color:var(--muted);background:#fff;border:1px solid var(--border);
  padding:3px 9px;border-radius:20px}
.pipe .step.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.pipe .step.done{background:var(--pastel);color:var(--navy);border-color:var(--border)}

.muted{color:var(--muted)}
.row{display:flex;gap:10px;flex-wrap:wrap}
.grow{flex:1;min-width:0}
.hidden{display:none!important}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--navy);
  color:#fff;padding:10px 18px;border-radius:8px;box-shadow:var(--shadow);z-index:50;font-size:13px}

/* 관할센터 컴팩트 드롭다운 */
details.mc{position:relative;display:inline-block;width:100%}
details.mc>summary{list-style:none;cursor:pointer;border:1px solid var(--border);border-radius:8px;
  padding:7px 24px 7px 10px;font-size:13px;background:#fff;white-space:nowrap;overflow:hidden;
  text-overflow:ellipsis;position:relative}
details.mc>summary::-webkit-details-marker{display:none}
details.mc>summary::after{content:'▾';position:absolute;right:8px;top:50%;transform:translateY(-50%);
  color:#8896a5;font-size:11px}
details.mc[open]>summary{border-color:#07ACC2}
details.mc .mc-list{position:absolute;z-index:40;top:calc(100% + 4px);left:0;min-width:150px;
  background:#fff;border:1px solid var(--border);border-radius:8px;padding:8px;
  box-shadow:0 6px 18px rgba(28,58,94,.14);max-height:190px;overflow:auto}
details.mc .mc-list label{display:flex;align-items:center;gap:7px;padding:4px 2px;font-size:13px;
  white-space:nowrap;cursor:pointer;margin:0;color:#1C3A5E}
details.mc .mc-list input{width:auto;margin:0}

/* 상단 메뉴(탭) */
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px;border-bottom:1px solid var(--border);
  padding-bottom:0}
.tabs .tab{border:1px solid var(--border);border-bottom:none;background:#F7FAFD;color:#5A6B7E;
  padding:10px 16px;font-size:14px;font-weight:600;border-radius:10px 10px 0 0;cursor:pointer;
  margin-bottom:-1px}
.tabs .tab:hover{background:#EFF4FA;color:var(--navy)}
.tabs .tab.on{background:#fff;color:var(--navy);border-color:var(--border);
  border-bottom:1px solid #fff;box-shadow:0 -2px 0 var(--teal) inset}
@media (max-width:760px){ .tabs .tab{padding:8px 11px;font-size:13px} }

/* 회수 상태 체크박스 줄 */
.chkrow{display:flex;flex-wrap:wrap;gap:10px 16px;margin-top:6px;border:1px solid var(--border);
  border-radius:8px;padding:10px;background:#FAFCFE}
.chkrow label{display:flex;align-items:center;gap:6px;font-size:13px;color:#1C3A5E;margin:0;cursor:pointer}
.s-legacy{background:#E8EAED;color:#5F6B7A}   /* 과거이관 */